A pretty good value and good support for Java based sites.

Their technical support is fairly knowlegeable and responsive, but also quite arrogant. if you're easily offended by snotty sysadmins, look elsewhere.

Excellent service. Execellent support. Great understanding of java technologies.

Great control allowed over tomcat, private jvm

Terrible All Around ISP

support not reliable

Beware this Hosting Provider

When it did come time to move to a better less expensive hosting provider these guys would not answer my emails about assisting me with DNS changes.

To make matters worse, they made the technical and billing contact for my domain themselves which in effect hijacked my domain. They told me they would not release my domain unless I signed up for more time with them.

Luckily the domain was not very important to me, but I must warn you not to use these people. There are far more reliable providers that include CPanel and don't hijack your domain.

Used To Be Good But Isn't Good Anymore

Support used to be just unfriendly but pretty relieable and responsive.

However, during the last year or so, the quality of support has deteriorated rapidly. On two occassions, it took an entire week to receive a response.

On one of those occasions, a client of mine had forgotten her password. She needed urgent access to her site since it's a film festival site and her film festival was going on that week. Supplehost's response took a week. Even then, there was no apology, no explanation, nothing. A phone call (which was answered by an answering machine with a message that strived to make the impression you're actually connected to a call distribution system) had only one effect: The phone number was removed from Supplehost's website.

We had to emergency-move the site.

Supplehost did not give a refund or even an answer to e-mails or phone calls.

Otherwise, I found nothing wrong with their servers except that they ran pretty slow toward the end. The host I ended moving up moving all my sites to seems way faster.

One particular problem which had occurred only toward the end was that I sometimes had no access to FTP or my site control panel. Fixing this always depended on the whim of tech support, from one to seven days. No apologies, of course.

Needless to say: I would not recommend Supplehost.

Please feel free to contact me about it. tribehollywood@ yahoo.com

Beware of this ISP!

Does anyone have a better way of contacting them aside from this hokey phone number listed on this site which gives me a wrong number, the domain registration 888 number which is hokey as well, and the email addresses they appear to not be checking? I need to move this as soon as possible.

Stay clear of this company...I'm moving to DailyRazor.com. Their support is amazing!

SuppleHost = Disaster, Nightmare

1. Website and emails done 2~3 times a month.

2. Each time done by 4~5 days at least

3. Virus on the server, keep send virus email from their server.

4. Support? Zero response. No Phone, No email response, I sent out 10 emails to beg give a response, still no reply.

5. Not responsible at all. (He put a trick on his server.) When his server is done, you won't get any warning message until you notice couple days after which is already too late.

All I can say is, if you want to use it, take your own risk. This hosting, all I can say is "Terrible", "Frustrated", "Nightmare”, and “Disaster" to the business.

Terrible reliability and support

It isn't now (2006).

It's just like everyone else wrote - when I signed up, support was pretty quick, although a little on the cranky side. In the last couple of years, it's gone downhill, and I've finally switch hosts when my support emails have gone totally unresponded to and we lost ftp access for a while.

NOT recommended. If there was some way to delete my previous optimistic review, I would.

Hard at Trying to Resolve previous owners issues

Keep local backups

Here's my story:

I have been a Supplehost customer for probably 5 years. When I first started using Supplehost the support was phenomenal. Probably a year or so ago it got bad, but by then I really didn't need it much. The only time I needed support was whenever I needed to add an alias to my site. That would take a week or two, then they wouldn't charge me.

I manage(d) my site using ssh, ftp, and the Supplehost control panel. Three days ago I needed to make a minor change, so I tried to ssh to the site. I got the message that the RSA key had changed. My password would not be accepted in ssh or ftp. I contacted support through email and they gave me a new way to access a new control panel. After a few tries with that (they gave me two different new passwords), I finally got to the new control panel. There is a GUI interface that you can use to edit the files. I went to the file I wanted to modify, only to find that what came up wasn't the current version. As it stands right now, I can't ssh to the site. I can ftp to the site, but it's not the current files. The files are out of date. The directory structure is different than it used to be. That worries me because some of my scripts depend on that directory structure. If I go to one of my web sites with a browser, it is still correct, but I'm worried that's going to change soon. And I have no way to make any changes to any of my sites.

Apparently Supplehost decided to make major changes without notifying the current customers. If they would have had the courtesy of letting me know they were going to do this, I would have made sure I had a backup. I've been working on this site for years. (www.rustysrenovations.biz, www.essexskyparkassn.org, www.joestuph.com). I do have local backups, but they are not very current (my fault).

I will say that the response time from support is good. I've gotten 8 responses in the 3+ days this has been going on. It's just that there are no answers in the responses. I asked for some kind of an explanation as to what happened. I got none. The last I heard was that the issue was escalated to a senior technician. That was over a day ago and still nothing.

I have changes I need to make to my sites and I can't. As you can probably tell, I'm very angry.

don't use them to register your domain

Supple Host

Update to previous review

I had no problems until and Hosting got involved. Back in November, without warning, they moved all of my web sites to a new server. A lot of things quit working. The systems were frequently down. Technical support has been pretty bad.

In March, after a couple of my sites quit responding yet again, and getting no response from tech support for over a week, I decided to move the sites to another host. Then I went to the Suppledomains page to change the nameservers. The domain management page was gone! After a day on the phone, I was able to get a cryptic url to use to manage my domains. I immediately transferred all but one of my domain names to a different registrar. The last domain name is apparently owned by Supplehost, although I was sure I purchased it. Fortunately it was a domain name that I only use for testing. So they can keep it.

I've managed to get all of my sites to a new host and things are going good.

Check the dates on the reviews on this site. You'll notice the only good ones in the last two years were posted by Supplehost.

I would advise you to stay away from these guys.

DO NOT USE

use razorBlaze you get more bandwidth/memory/domains/disk space for the same price

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